AI
How AI agents became the real franchise growth engine
The brands adding units fastest stopped treating AI as a chatbot and started running it as field infrastructure. Here is what that shift actually looks like.
Priya Shah7 min read
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Operators
What twelve units taught me about hiring managers who stay
After a decade of turnover, I stopped hiring for the resume and started hiring for the second year. Here is what changed.
Rosa Medina5 min read
Operators
The multi-location operator playbook for automation that sticks
Most automation projects die in the gap between headquarters and the field. Operators who close that gap share a few habits.
Maya Chen6 min read