
Operators
The multi-location operator playbook for automation that sticks
Most automation projects die in the gap between headquarters and the field. Operators who close that gap share a few habits.
Maya Chen6 min read
Operators Correspondent

Most automation projects die in the gap between headquarters and the field. Operators who close that gap share a few habits.

National brand, local trust. The brands getting this right are letting each location sound like itself without losing the standard.