Section

Operators

Field operations, multi-unit ownership, and the people running real locations.

After a decade of turnover, I stopped hiring for the resume and started hiring for the second year. Here is what changed.

Rosa MedinaJune 10, 20265 min read

Most automation projects die in the gap between headquarters and the field. Operators who close that gap share a few habits.

Maya ChenJune 9, 20266 min read

I used to buy software the way some people buy gym memberships. Then I counted what we actually opened on a Tuesday.

Rosa MedinaJune 3, 20264 min read

A single fast location is a nice story. A network where every location is fast is a moat.

Priya ShahMay 21, 20265 min read