Speed to lead is a network advantage, not a location one

Any one location can get fast at responding to leads if a motivated manager makes it a priority. The hard part, and the real advantage, is making every location fast at once, and keeping them there when the motivated manager moves on.

Make speed the default, not the heroics

When fast response is built into the system rather than the willpower of one person, it survives turnover, holidays, and the Friday afternoon rush. That is when speed to lead becomes a network property.